European Commission's platform for online dispute resolution

Lundi, 11 Janvier, 2016

On 9 January 2016 the European Commission launched its new online dispute resolution (ODR) platform to alternative dispute resolution (ADR) bodies to allow ADR entities to fine-tune the notification and assessment procedures at national level. DSE took part in the building of this platform by participating in several exercises to adjust the platform before it became operational as well as providing constructive feedback.

The online platform is expected to be open for use by consumers and traders on 15 February 2016. The platform is user-friendly, multilingual and accessible to all. The mechanism involves four steps:

The ADR entity handles the case entirely online and reaches an outcome in 90 days. Consumers will be encouraged to seek redress even for low-value purchases and enforce their rights. The new EU ODR platform is developed and operated by the European Commission.

Mrs. Věra Jourová, Commissioner for Justice, Consumers and Gender Equality said: " One in three consumers expe­rienced a problem when buying online in the past year. But a quarter of these consumers did not complain – mainly because they thought the proce­dure was too long or they were unlikely to get a solution. The new online platform will save time and money for consumers and traders. I am confident the platform will be widely used to solve consumer grievances ". Please find more information on this matter here.

The official link to the ODR can be reached here

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