Direct Selling Responsible for Low Percentage of Consumer Complaints, ECC Study Finds

Lundi, 18 Octobre, 2010

According to data released by the European Commission’s Consumer Centres’ Network (ECC-Net), distance selling is responsible for only ten percent of all complaints handled by the ECC each year and doorstep selling for even less at just over one percent. The ECC-Net handles over sixty thousand consumer complaints and attempts to assist consumers with cross-border transactions.

Additionally, from 2006-2009, distance selling accounted for less than both on the premise complaints and e-commerce complaints.

More facts and figures from the ECC-Net regarding consumer complaints can be found here.